Privacy policy

Privacy Policy

This Privacy Policy describes how Docas (“the Site”, “we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from Docas, or otherwise communicate with us (collectively, the “Services”). For the purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the “Last updated” date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

Information We Collect Directly from You
Information you submit to us through our Services may include:

  • Basic contact details (name, address, phone number, email)

  • Order information (name, billing/shipping address, payment confirmation, email, phone)

  • Account information (username, password, security questions)

  • Shopping information (items you view, add to cart or wishlist)

  • Customer support information (details you include in communications with us)

Some features may require you to provide certain information. You may choose not to provide this information, but it may prevent you from using certain features.

Information We Collect through Cookies
We automatically collect certain information about your interaction with the Services (“Usage Data”) using cookies, pixels, and similar technologies. Usage Data may include device information, browser information, network connection details, IP address, and other information regarding your interaction with the Services.

Information We Obtain from Third Parties
We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf (e.g., payment processors, Shopify). Any information we obtain from third parties will be treated in accordance with this Privacy Policy.

How We Use Your Personal Information

  • Providing Products and Services: To process payments, fulfill orders, send notifications, manage accounts, arrange shipping, and facilitate returns/exchanges.

  • Marketing and Advertising: To send promotional communications and show you relevant advertisements.

  • Security and Fraud Prevention: To detect, investigate, or take action regarding possible fraudulent, illegal, or malicious activity.

  • Customer Support: To communicate with you and improve our Services.

How We Disclose Personal Information

We may disclose your personal information to third parties for legitimate purposes, such as:

  • Vendors and service providers (IT, payment processing, fulfillment, analytics, customer support)

  • With your direction or consent

  • Affiliates or within our corporate group

  • In connection with a business transaction (e.g., merger), or to comply with legal obligations

We do not use or disclose sensitive personal information for the purposes of inferring characteristics about you.

User Generated Content

If you submit user-generated content to any public area of the Services, this content will be public and accessible by anyone. We are not responsible for the privacy or security of any information you make publicly available.

Third Party Websites and Links

Our Site may provide links to third-party websites or platforms. We do not guarantee and are not responsible for the privacy or security of such sites. Please review their privacy and security policies before providing information.

Security and Retention of Your Information

We use appropriate technical and organizational measures to protect your personal information. However, no security measures are perfect, and we cannot guarantee “perfect security.” The retention period for your personal information depends on factors such as account maintenance, legal obligations, dispute resolution, and contract enforcement.

Your Rights and Choices

Depending on your location, you may have rights including:

  • Access/know what personal information we hold about you

  • Request deletion or correction of your personal information

  • Data portability

  • Restrict processing or withdraw consent

  • Appeal our decisions regarding your requests

You may exercise these rights where indicated on our Site or by contacting us at support@docas.us. We may need to verify your identity before responding.

Complaints

If you have complaints about how we process your personal information, please contact us at support@docas.us. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

International Users

We may transfer, store, and process your personal information outside your country, including in the United States. If we transfer your personal information out of Europe, we use recognized transfer mechanisms to ensure adequate protection.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us at support@docas.us