Shipping policy
Shipping Information
At Docas, we are committed to providing a smooth and reliable shopping experience for every customer. We work with trusted shipping partners to make sure your order is processed and delivered as quickly and safely as possible.
Order Processing Times
Orders are typically processed and dispatched within 1–3 business days after being placed.
Your order is considered dispatched once it has been handed over to our shipping carrier and is on its way to your shipping address.
Please note that during peak seasons, holidays, promotional periods, or high order volume, processing times may take up to 7 business days.
Estimated Shipping Times
United States: 7–10 business days
Other Countries: 10–15 business days
Please note that shipping times are estimates only and may vary depending on your location, local courier service, customs processing, weather conditions, or other factors outside of our control.
International Shipping
For international orders, delivery times may be affected by customs clearance, import procedures, or local postal delays.
Customers are responsible for any customs duties, taxes, or import fees that may apply in their country. These fees are not included in the product price or shipping cost unless clearly stated at checkout.
Order Changes and Accurate Shipping Details
It is the customer’s responsibility to provide accurate and complete shipping information at checkout.
Please make sure your name, address, apartment number, city, state, postal code, phone number, and email address are correct before placing your order.
Incorrect or incomplete shipping details may result in delivery delays, failed delivery, or order cancellation.
If you notice any mistake in your shipping information after placing your order, please contact us at support@docas.us within 24 hours of placing your order.
We will do our best to update your shipping details, but changes may not be possible once the order has already been processed or dispatched.
Address Verification
If our system detects an issue with your shipping address, our customer support team may contact you via email to verify the correct information.
If we do not receive a response within 3 business days, we reserve the right to delay or cancel the order.
Delayed Delivery
While we do our best to process and ship all orders on time, delivery delays may sometimes occur due to circumstances beyond our control.
Possible causes of delay may include:
- Severe weather conditions
- Transportation disruptions
- Customs clearance delays
- High shipping volume during holidays or sales events
- Address verification issues
- Product availability issues
- Payment processing delays
If there is a significant delay with your order, we will do our best to keep you updated and assist you in tracking the shipment.
Please note that Docas is not responsible for delivery delays caused by shipping carriers, customs, weather, or other external factors.
Tracking Your Order
Once your order has been shipped, you may receive a shipping confirmation email with tracking information.
Please allow 24–72 hours for tracking information to update after the package has been handed over to the carrier.
If your tracking information has not updated for several days, please contact us at support@docas.us and our support team will assist you.
Lost or Stolen Packages
Once your package has been handed over to the shipping carrier, Docas is not responsible for lost, stolen, or misdelivered packages caused by the carrier or incorrect shipping information provided by the customer.
If you believe your package has been lost or stolen, please contact us at support@docas.us and we will assist you as best as we can.
You may also need to:
- Contact the shipping carrier directly to file a claim
- Check with neighbors, building reception, or local delivery office
- Confirm that the shipping address provided was correct
Depending on the situation, we may offer assistance, a replacement, or another solution, but this is not guaranteed and will be reviewed case by case.
Wrong Address Disclaimer
Docas is not responsible for orders delivered to an incorrect address if the customer provided inaccurate or incomplete shipping information at checkout.
If a package is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to resend the order.
Shipping Policy Changes
Docas reserves the right to update, modify, or change this Shipping Policy at any time without prior notice.
Customers are encouraged to review this policy before making a purchase to stay informed about our current shipping terms.
By placing an order with Docas, you agree to the terms outlined in this Shipping Policy.
Contact Us
If you have any questions or concerns about shipping, please contact our customer support team.
Email: support@docas.us
Business Hours: 10:00 am - 05:00 pm
Address: 1942 Broadway, STE 314C, Boulder, Colorado, 80302
Phone: +1(213) 537-5569
Thank you for shopping with Docas.